ROCKBROS Helmet – CE Certified Bike & Scooter Helmet with LED Light

Effective Date: 21 March 2026

This policy applies to all orders shipped within the United Kingdom. By placing an order with Lunevaluxe, you acknowledge and agree to the terms and conditions specified in this Shipping Policy, including delivery times and shipping fees.

TRANSIT, HANDLING, AND ORDER CUT-OFF TIME

Standard Shipping

• Shipping Cost: Free on all orders over £10
• Transit Time: 5 to 8 business days (Monday to Friday)
• Handling Time: 1 to 2 business days (Monday to Friday)
• Total Delivery Time: 6 to 10 business days (Monday to Friday)

Express Shipping

• Shipping Cost: £9.99
• Transit Time: 3 to 5 business days (Monday to Friday)
• Handling Time: 1 to 2 business days (Monday to Friday)
• Total Delivery Time: 4 to 7 business days (Monday to Friday)

Order Cut-Off Time:

Orders placed after 5:00 PM (GMT/BST) will be processed on the next business day to maintain efficiency and scheduling accuracy.

DELIVERY TERMS:

We partner with leading, trustworthy delivery carriers to ensure your order arrives safely and on time. These may include:

• Royal Mail
• Evri
• DHL
• UPS
• DPD

The most efficient carrier will be selected based on shipping speed, delivery location, and service availability.

Shipping Costs

Our shipping structure is simple and transparent.

• Free Standard Shipping on orders over £10
• Express Shipping available for £9.99

Any applicable shipping charges will be displayed during checkout before payment is completed.

All prices displayed on our website include applicable UK VAT where required by law. Customers will not be charged additional import duties for UK deliveries.

CHANGE OF ADDRESS:

Once an order is in transit, we cannot change the delivery address. Please confirm your shipping details before submitting your order.

If you discover an error before shipment, contact us immediately at help@lunevaluxe.shop. We will try our best to correct the address before dispatch.

After dispatch, we cannot make changes or take responsibility for delays or non-delivery caused by incorrect information submitted during checkout.

ORDER TRACKING SYSTEM:

All orders include a tracking number, allowing you to follow your package in real time.

You will receive tracking details via email once your package is shipped. Use this information to stay updated on the delivery status and expected arrival.

WRONG ADDRESS:

If your package cannot be delivered due to an incorrect or incomplete shipping address:

• You may need to cover the cost of reshipping to the corrected address.
• To prevent this, double-check all address fields during checkout, including postcode and apartment details where applicable.

CANCELLATIONS:

You may cancel your order anytime before it is shipped. To request cancellation, contact help@lunevaluxe.shop and our support team will assist you promptly.

Once an order has been dispatched, it can no longer be canceled. In such cases, please refer to our Refund Policy for further assistance.

PARCELS DAMAGED IN TRANSIT:

If you receive a visibly damaged package or it appears tampered with:

At delivery:

If possible, refuse the parcel and notify us immediately. We’ll arrange a replacement or return where appropriate.

After delivery:

If the damaged parcel was left at your address, take clear photos of the damage and contact us immediately at help@lunevaluxe.shop.

Please report damaged deliveries promptly to help us resolve the issue efficiently.

TAX AND DUTIES POLICY:

United Kingdom (UK) Customers:

All displayed prices are inclusive of applicable UK VAT where required. Customers will not be charged additional import duties for orders delivered within the United Kingdom.

Contact Us

For any questions, requests, or concerns about this Shipping Policy, please contact us using the details below.

Business Name: Lunevaluxe

Address: Office 700, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM GMT
Saturday & Sunday: Closed

Phone: +44 745 371 7244

Email: help@lunevaluxe.shop

Website: https://lunevaluxe.shop

Effective Date: 21 March 2026

Return Policy (30 Days Return)

At Lunevaluxe, we are dedicated to making sure you are completely happy with your purchase. If, for any reason, you’re not fully satisfied, we accept returns for both defective and non-defective items within 30 days of delivery. You have 30 calendar days from the day your order arrives to request a return. The item must be in its original, unused condition, and we’ll assist you in the return process to ensure a smooth experience. This return policy applies to customers within the United Kingdom.

Eligibility for Return

To qualify for a return, your item must meet the following conditions:

Unused:

The item must be in its original, unused state - free from signs of use, stains, damage, and must not have been altered or customized in any way.

Original Packaging:

The item must be returned in its original packaging, including branded tags, labels, manuals, accessories, protective coverings, and any inserts provided with delivery.

Receipt or Proof of Purchase:

A valid receipt, order confirmation, or proof of purchase is necessary to begin the return, allowing us to process your request promptly and accurately.

How to Start a Return

To initiate a return, please contact our customer service at help@lunevaluxe.shop. In your email, include:

• Your order number
• The item(s) you wish to return
• The reason for return (optional)

Once approved, we will send you return instructions and further guidance on how to return the item.

Return Shipping

Once the return is approved, return shipping instructions will be provided by our support team. Please ensure the item is securely repackaged in its original packaging to avoid damage or loss during shipping.

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Items Returned Without Authorization

Returns sent without prior authorization or not following the provided return instructions may be declined and returned to the sender. Following the return instructions is essential to ensure the item is received and processed for refund or exchange.

Non-Returnable Items

Some items are not eligible for return, including:

• Gift Cards
• Clearance or final sale items where stated
• Used or damaged items not caused by transit issues

If you’re unsure about whether an item is returnable, contact us at help@lunevaluxe.shop.

Restocking Fee

No restocking fee will apply to returned items.

For More Information:

Business Name: Lunevaluxe

Address: Office 700, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM GMT
Saturday & Sunday: Closed

Phone: +44 745 371 7244

Email: help@lunevaluxe.shop

Website: https://lunevaluxe.shop