Payment policy
Effective Date: 21 March 2026
At Lunevaluxe, protecting your payment information is a top priority. Payments are securely processed through PayPal, which employs industry-standard security protocols, encryption technologies, and fraud prevention systems to protect your financial information throughout the payment process. Sensitive payment data is handled directly by PayPal and is not stored on our systems.
Secure Transactions:
All payments made on our platform are securely processed through PayPal using encrypted connections and advanced security technologies. PayPal employs industry-standard SSL encryption and fraud protection measures to help safeguard sensitive information, including payment details and billing information, from unauthorized access during the checkout process.
PCI Compliance:
We are fully compliant with PCI DSS protocols, which define robust measures for managing, processing, and safeguarding your payment data. Our systems are routinely monitored and updated to maintain strong security measures aligned with current industry standards.
Secure Payments & Wallets
We offer secure and trusted payment options to ensure a smooth and reliable checkout experience.
Payment Gateways
Payments are processed securely through PayPal, with enhanced protection against fraud and unauthorized transactions.
Accepted Payment Methods
Paypal
Safe & Trusted Checkout
- SSL encrypted transactions
- PCI-compliant payment gateways
- Secure checkout technology
- Fraud prevention and payment verification systems
- Fast and reliable payment processing
Your payment information is encrypted and securely processed. We do not store complete payment details on our servers.
Order Confirmation:
Upon completing your transaction, you will receive an automatic confirmation email containing your order summary, billing details, and a unique order reference number. This confirmation serves as your purchase receipt and can be used for future support inquiries.
Payment Authorization:
Authorization of your payment is initiated immediately after the order is placed. This process verifies your selected payment method before order fulfilment begins. If there are any authorization issues or inconsistencies, we may contact you to confirm or update your payment information.
Failed Transactions:
If your PayPal payment is unsuccessful, please verify that your PayPal account information is correct and that your selected payment method has sufficient funds available. You may also want to check for any account limitations or security restrictions. If the issue persists, please contact PayPal Support or reach out to our customer support team for further assistance.
Currency:
All prices displayed on Lunevaluxe are listed in United Kingdom Pounds (GBP £) unless otherwise stated. Customers purchasing from outside the United Kingdom may incur additional currency conversion fees or foreign exchange charges imposed by their payment provider or bank.
Refund Policy:
For detailed information regarding returns and refunds, please review our Refund Policy page. Approved refunds will be processed according to the original payment method used during checkout.
Refund Processing:
All approved refunds will be processed through PayPal and credited to the original payment method used for the purchase. Depending on PayPal's processing procedures and your financial institution, refunds may take up to 7 business days to be reflected in your account.
Payment Disputes:
If you notice any unexpected charges or payment discrepancies, please contact our support team promptly. We will review your concern carefully and work with the relevant payment provider to assist in resolving the issue.
Changes to Payment Policy:
Lunevaluxe reserves the right to update or modify this Payment Policy at any time to reflect changes in regulations, payment providers, security standards, or operational requirements. Any updates will take effect immediately upon publication on our website.
For More Information:
Business Name: Lunevaluxe
Address: Office 700, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM GMT
Saturday & Sunday: Closed
Phone: +44 745 371 7244
Email: help@lunevaluxe.shop
Website: https://lunevaluxe.shop