Privacy Policy

Effective Date: 21 March 2026

This Privacy Policy describes how Lunevaluxe (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://lunevaluxe.shop. We are committed to protecting your privacy and handling your personal information in accordance with applicable United Kingdom data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you use our website or services:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Order and Payment Information

  • Purchase details
  • Transaction information
  • Delivery preferences

Payment information is processed securely through third-party payment providers. We do not store full payment details on our servers.

Account Information

If you create an account, we may collect login credentials and account preferences.

Website Usage Information

We may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website

This information helps us improve website performance and customer experience.

How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Managing payments and deliveries
  • Communicating order updates and customer service responses
  • Improving website functionality and performance
  • Preventing fraud and maintaining website security
  • Sending marketing communications where you have provided consent

We only process personal data where we have a lawful basis to do so under UK data protection law.

Marketing Communications

If you choose to receive marketing communications from us, we may send you updates about products, offers, or promotions. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Analyse website usage and performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processing providers
  • Delivery and logistics partners
  • Website hosting providers
  • Analytics and fraud prevention services

These third parties are only provided with the information necessary to perform their services and are required to protect your information.

We may also disclose information where required by law or to protect our legal rights.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory requirements.

Your Rights Under UK GDPR

Under UK data protection law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Withdraw consent for marketing communications
  • Request transfer of your data where applicable

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

Website: https://ico.org.uk

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, or loss. However, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or operational requirements. Updated versions will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Busines Name: Lunevaluxe
Address: Office 700, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom

Email: help@lunevaluxe.shop
Phone: +44 745 371 7244

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM GMT
Saturday & Sunday: Closed

Website: https://lunevaluxe.shop