FAQ's
Do you offer international shipping?
At this time, Lunevaluxe only ships within the United Kingdom. We do not currently offer international shipping outside the UK.
If you have any questions about delivery locations, please contact our support team at help@lunevaluxe.shop.
What types of products does Lunevaluxe sell?
Lunevaluxe specializes in electric bikes designed for commuting, leisure riding, and outdoor adventures. Our collection includes a variety of electric bikes that combine performance, comfort, and reliability to help riders travel with confidence and convenience.
How do I place an order?
Browse through our extensive catalog, select the items you need, and add them to your cart. Once you’re ready to purchase, proceed to the secure checkout page and complete your transaction using your preferred payment method.
What are the shipping fees?
We offer Free Standard Shipping on orders over £10 within the United Kingdom. Express Shipping is available for £9.99.
What is your estimated delivery time?
Standard Shipping: Free on orders over £10 (delivery in 5–8 business days, plus 1–2 business days handling time)
Express Shipping: £9.99 (delivery in 3–5 business days, plus 1–2 business days handling time)
Order Cut-Off Time: Orders placed after 5:00 PM (GMT/BST) will be processed on the next business day.
Can I cancel my order after placing it?
Yes. You may cancel your order before it has been shipped. To request a cancellation, please contact our support team at help@lunevaluxe.shop as soon as possible.
Once an order has been dispatched, it can no longer be canceled. In that case, you may be eligible to return the item in accordance with our Return Policy.
What if my tracking information isn’t updating?
If your tracking information hasn’t been updated within 48 hours after shipment, please contact us at help@lunevaluxe.shop. Our team will investigate the issue and provide you with the latest available tracking updates as quickly as possible.
How do I return an item?
To initiate a return, simply contact us at help@lunevaluxe.shop. Our customer support team will guide you through the return process and provide the necessary instructions to ensure a smooth and hassle-free experience.
What if I received a damaged or incorrect item?
If your order arrives damaged or contains the wrong item, please contact us within 30 days of receiving your package at help@lunevaluxe.shop. We will review the issue promptly and, where appropriate, offer either a replacement or a refund based on your preference.
Do you charge restocking fees for returns?
No, we do not charge any restocking fees. All eligible returns are processed without hidden charges, ensuring a simple and hassle-free experience for our customers.