Return Policy
Effective Date: 21 March 2026
Return Policy (30 Days Return)
At Lunevaluxe, we are dedicated to making sure you are completely happy with your purchase. If, for any reason, you’re not fully satisfied, we accept returns for both defective and non-defective items within 30 days of delivery. You have 30 calendar days from the day your order arrives to request a return. The item must be in its original, unused condition, and we’ll assist you in the return process to ensure a smooth experience. This return policy applies to customers within the United Kingdom.
Eligibility for Return
To qualify for a return, your item must meet the following conditions:
Unused:
The item must be in its original, unused state - free from signs of use, stains, damage, and must not have been altered or customized in any way.
Original Packaging:
The item must be returned in its original packaging, including branded tags, labels, manuals, accessories, protective coverings, and any inserts provided with delivery.
Receipt or Proof of Purchase:
A valid receipt, order confirmation, or proof of purchase is necessary to begin the return, allowing us to process your request promptly and accurately.
How to Start a Return
To initiate a return, please contact our customer service at help@lunevaluxe.shop. In your email, include:
- Your order number
- The item(s) you wish to return
- The reason for return (optional)
Once approved, we will send you return instructions and further guidance on how to return the item.
Return Shipping
Once the return is approved, return shipping instructions will be provided by our support team. Please ensure the item is securely repackaged in its original packaging to avoid damage or loss during shipping.
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Items Returned Without Authorization
Returns sent without prior authorization or not following the provided return instructions may be declined and returned to the sender. Following the return instructions is essential to ensure the item is received and processed for refund or exchange.
Non-Returnable Items
Some items are not eligible for return, including:
- Gift Cards
- Clearance or final sale items where stated
- Used or damaged items not caused by transit issues
If you’re unsure about whether an item is returnable, contact us at help@lunevaluxe.shop.
Restocking Fee
No restocking fee will apply to returned items.
For More Information:
Business Name: Lunevaluxe
Address: Office 700, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM GMT
Saturday & Sunday: Closed
Phone: +44 745 371 7244
Email: help@lunevaluxe.shop
Website: https://lunevaluxe.shop